Privacy Policy

1. OVERVIEW

This website is operated by SPDgoods. Throughout the site, the terms “we”, “us” and “our” refer to SPDgoods. SPDgoods offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

2. General conditions

These conditions are developed in accordance with Act. No. 513/1991 Coll., Commercial Code, No. 40/1964 Coll., Act No. 89/2012 Coll., (Civil Code), as well as related regulations: On Consumer Protection, as amended, and apply to consumer goods purchased in our online store.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

3. Prices

The purchase price stated on the order is always respected by the Buyer, if this is not possible, the Buyer is informed immediately and can decide whether to accept the increased price or cancel the order.
The online store is always up-to-date and valid for the internet shop. Pricelist valid for the store is available at the store. The prices are VAT inclusive.

4. Payment Terms

Paying the order on our website is easy and secured. Just follow the steps recommended. Our payment system is provided with 3D Secure 256 bit SSL encryption.

We accept payments via:

  • Wire transfer or direct deposit to our banking account. The banking details will be sent to your e-mail after the confirmation of the order.
  • Bitcoin. The banking details will be sent to your e-mail after the confirmation of the order.

Please note, that no one has access to your bank card details.

5. Delivery

All orders are shipped after full payment. The shipping cost, including carriage, is calculated automatically at the moment of purchase and it is included in the total cost before you validate it.

We ship worldwide by such couriers as DHL, UPS or others on request and Česká pošta and PPL express shipping by default.

After the purchase, the customer receives a confirmation email with the order number and once the order is shipped, the customer receives a second email with a number assigned by the carrier (tracking number) which allows to track and trace the shipment.

Please, make sure you provide us with the correct delivery address and phone number before submitting the order. If the order is returned to our office, we can send it back, but the customer is liable for the costs of re-shipment. We reserve the right to limit or prohibit resending of the order.

5.1. Delivery time

Orders are sent out the same or the next day after accepting full payment. Delivery time varies from country to country, according to national postal services and custom services.

Destination Delivery Time  Warnings 
Czech republic1-3 working daysNone
EU3 – 14 working daysDelivery time to East Europe and Russia are close to the maximum
Worldwide5 – 25 working days

Please track your parcel on the website of the post partners and your national postal service before contacting us. In case of problems don’t hesitate to contact us at info@spdgoods.cz

6. Warranty

The Complaints Procedure is based on Act No. 40/1964 Coll., The Civil Code. Claims are acceptable if the warranty period for the goods is still valid. The warranty period is usually one year.

The following cases are not covered by the warranty:

  • the goods are repaired after the warranty period
  • the goods are improperly installed, adjusted or repaired
  • the goods are used in contravention of the enclosed operating instructions
  • the goods are damaged by the element – water, lightning, fire or electric discharge
  • force majeure
  • the goods are damaged by the carrier

7. Cancellation of Buyer’s Order – Contract Termination – Return of Goods

In accordance with Act No. 367/2000 Coll. on 14 September 2000, each customer has the right to withdraw from the contract within 14 days of the receipt of the goods in the form of mail-order sales. If you decide to withdraw at this time, please respect all of the following conditions:

  • the goods must not be used
  • the goods must be in original packaging and complete (including accessories, instructions, etc.)
  • the goods must not be in any way damaged
  • together with the returned goods should also be sent the original invoice, ie. an invoice together with the delivery note
  • postage of sending the goods back to the seller pays the buyer returned goods should be carried insured
  • the goods must be shipped by cash on delivery, such a shipment can not be accepted.

In the event that the Buyer refuses the acceptance of the goods or cancels the order after sending the goods, despite the fact that the Buyer and Seller agreed with delivery date, the Seller – the operator of an online store spdgoods.cz requires reimbursement of all costs associated with transport to a customer and back stock.

8. Privacy

The online store spdgoods.cz declares that all personal data are used only for the need of the online store spdgoods.cz for speeding up and simplifying the orders and tax documents processed. When handling personal data, online store spdgoods.com undertakes to comply with Act No. 101/2000 Coll. About Privacy Policy. Without consent, it is not possible to pass on any personal information. By registering, the Customer gives consent to the collection of personal data. When registering, the customer’s basic information is required, which is further supplemented when ordering. The customer has the right to request the deletion of personal data from the database (cancellation of registration).

9.  Applicable Law and Dispute Resolution

These terms and conditions are ruled by laws of the Czech Republic and certain EU regulations. Relationships and possible disputes arising under a contract are to be settled exclusively under the law of the Czech Republic and by the competent courts of the Czech Republic.

Any disputes between spdgoods.com and the Buyer can also be settled through the out-of-court route. In this case, the Buyer-consumer may contact the non-judicial dispute resolution body, such as the Czech Trade Inspection Authority. More information on out-of-court dispute resolution can be found here: http://www.col.cz/cz/spotrebitel/prava-spotrebitelu/mimosudni-reseni-spotrebitelskych-sporu-adr/

Unless the out-of-court dispute resolution is resolved, spdgoods.cz recommends the Buyer first to contact spdgoods.cz to solve the situation.

10. Contact information

Any questions about the Terms of Service, delivery, goods and others should be sent at info@spdgoods.cz

Bank Details
Account Name: PERFECT SPEED S.R.O.
Bank Name and Address: RAIFFEISENBANK A.S.
Bělehradská 659/83, 120 00, Praha 2
Account number: 1026403937
Bank code: 5500
IBAN: CZ3455000000001026403937
SWIFT: RZBCCZPP