Basic information

Dispute Resolution: 

These terms and conditions are ruled by laws of the Czech Republic and certain EU regulations. Relationships and possible disputes arising under a contract are to be settled exclusively under the law of the Czech Republic and by the competent courts of the Czech Republic.

Any disputes between spdgoods.com and the Buyer can also be settled through the out-of-court route. In this case, the Buyer-consumer may contact the non-judicial dispute resolution body, such as the Czech Trade Inspection Authority.

More information on out-of-court dispute resolution can be found here: https://www.coi.cz/en/for-consumers/consumer-rights-advice-and-information/

Before proceeding with an out-of-court settlement for a dispute, we recommend that you deal with the situation first with us.

Cancellation of Buyer’s Order – Contract Termination – Return of Goods

In accordance with Act No. 367/2000 Coll. on 14 September 2000, each customer has the right to withdraw from the contract within 14 days of the receipt of the goods in the form of mail-order sales. If you decide to withdraw at this time, please respect all of the following conditions:

• the goods must not be used
• the goods must be in original packaging and complete (including accessories, instructions, etc.)
• the goods must not be in any way damaged
• together with the returned goods should also be sent the original invoice, ie. an invoice together with the delivery note
• postage of sending the goods back to the seller pays the buyer returned goods should be carried insured
• the goods must be shipped by cash on delivery, such a shipment can not be accepted

In the event that the Buyer refuses the acceptance of the goods or cancels the order after sending the goods, despite the fact that the Buyer and Seller agreed with delivery date, the Seller – the operator of an online store spdgoods.cz requires reimbursement of all costs associated with transport to a customer and back stock.

Warranty

The Complaints Procedure is based on Act No. 40/1964 Coll., The Civil Code. Claims are acceptable if the warranty period for the goods is still valid. The warranty period is usually one year.

The following cases are not covered by the warranty:

• the goods are repaired after the warranty period
• the goods are improperly installed, adjusted or repaired
• the goods are used in contravention of the enclosed operating instructions
• the goods are damaged by the element – water, lightning, fire or electric discharge/ force majeure
• the goods are damaged by the carrier

Schedule shop

Orders, invoicing and receiving payments:

Everyday 24/7

Order shipment:

Monday – Friday 9am – 5:00pm

Saturday, Sunday: Weekends

Contact: Please, don’t hesitate to contact us any time at info@spdgoods.cz.

Be Sure To Check Your Junk Folder If You Have Not Received A Response Within 24hr.